We don’t guarantee that we will receive your returned item. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. We will advise you about the next steps that you need to take. If you need to exchange it for the same item, send us an email at return your product, you should email at. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items: There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. he always wore clockwork goggles that looked like they were out of some mad scientist's lair. To be eligible for a return, your item must be unused and in the same condition that you received it. Divine looked like a steampunk aficionado on steroids. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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